Innovative Performance Management System for Professional Services

Programme Overview

Most professional service organizations do not have a performance management system in place that measures firm productivity across the production, delivery and promotion of services, and identify corrective actions that are required. As a result, professional service firms cannot identify and improve consistently limiting factors such as unproductive processes, communication break-downs, unmotivated and ill-prepared staff.

In order to improve productivity firms must develop an innovative approach to performance management, which helps companies operationalize their strategic priorities. This is not easy and hence innovation is required to deal with organizational constraints:

  • Find effective ways to cascade the firm’s strategic priorities
  • Focus staff on managing efficiently the customer contact points
  • Make management more productive by providing information and structure around the key operating areas; production, delivery and promotion.
  • Procure data to a single database from where to calculate indicators and produce reports
  • Given the complexity of these tasks and lack of experience to deal with such issues, training and guidance is needed. This is a very innovative approach to managing productivity as it aligns the whole organization around key productivity goals.

Designed for

Participants should be managers from all functions, as all managers are concerned with productivity improvements. All managers will contribute in identifying the firm productivity priorities and devising departmental KPIs.

Programme Focus

The objective of the two-day training would be to help participants learn,

  • how to set productivity goals
  • how to develop a performance management system that operationalizes productivity goals across production, delivery and promotion
  • how to manage through a performance management system.

Key Outcomes

The specific learning outcomes organized by objective are shown below:

  • Learn the process of developing such a system and the challenges involved
  • Learn how to identify and measure Key Performance Indicators (KPIs) that can enhance productivity across key processes
  • Learn how to identify critical success factors for the company
  • Learn how to create linkage across the organization
  • Learn how to automate data capturing and data presentation to enhance productivity
  • Learn how to improve productivity of the business through a performance management system
  • Learn how to focus staff on company priorities
  • Learn how to build the right culture – around innovation, initiative and continuous improvement
  • Learn how to link with the appraisal system and the budgeting process
  • Think out of the box when dealing with organizational issues such as inhibiting staff behaviours and resource constraints

Benefits for your organization

The company specific part will help the company introduce improvements in productivity by identifying problematic areas and developing the goals and an innovative approach to manage performance. Possible areas of improvement are identified below:

  • Improve the conceptual framework
  • Refine strategic priorities
  • Identify key performance indicators
  • Create linkage
  • Improve ability to measure performance
  • Define KPI formulas and agree targets
  • Integrating data and ensuring data quality
  • Help manage the system most effectively
  • Managing departmental performance
  • Linking with the appraisal system

Note: This programme includes 14 hours in-class training and a half-day private company consultation.

Details


Dates:
10 & 11 December 2019

Time:
8:30 – 17:00

Duration:
14 hours +4 hours private company consultation

Venue:
CIIM Nicosia, 21 Akademias Str. (view map)

Language of Instruction:
English

Instructor:
Mr. Thomas Poutas

Participation fees


VITAL programmes are fully subsidized by the HRDA

Fee: € 1,530

HRDA Subsidy*: € 1,530

Final Fee: € 0

*The programme has been approved by HRDA. Click here to find out more about HRDA and other special discounts

Apply Now

To proceed with your registration, please complete the form below. Participation is subject to availability.

Please enter the details of the person who submits this registration:
*
*
*
*

The programme(s) you are applying for is approved by the HRDA - Human Resource Development Authority and participants who are registered as full-time employees in organisations which are listed in the Registrar of Companies of the Republic of Cyprus may be eligible to the programme's subsidy.

*

Please select one of the following options:

*
*

Please select the number of participants who will join this programme. You may register up to 10 participants on the same application.

*
Invoice Details
*
*
*
*

1st Participants Details

*
*
*
*
*

3rd Participants Details

*
*
*
*
*

5th Participants Details

*
*
*
*
*

7th Participants Deatils

*
*
*
*
*

9th Participants Details

*
*
*
*
*

2nd Participants Details

*
*
*
*
*

4th Participants Details

*
*
*
*
*

6th Participants Details

*
*
*
*
*

8th Participants Details

*
*
*
*
*

10th Participants Details

*
*
*
*
*
Terms and Conditions (“Terms”)
Last updated: January 26, 2015

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before registering to our programmes (“programmes”) and accessing our online application form (the “Service”), both operated by the Cyprus International Institute of Management (“CIIM”, “Executive Education”, “us”, “we”, or “our”). Your access to the Service is conditioned on your very acceptance of and compliance with these particular Terms. Effectively, these terms apply to all visitors, users and others constituents (“you”, “your”, "persons", “customer”, “participant”, or “company”) who may demonstrate interest in our Service. By accessing this Service, you actually agree to be legally bounded by these Terms. In contrast, if you are in disagreement with these Terms and Conditions, we kindly advise you to exit this Service immediately.

1. Personal Information

By using this Service, you in effect agree that CIIM is empowered with full authority to maintain an internal record of your personal details. Your personal details are collected when registering to the CIIM programmes and enquiry forms.

In particular, for the purpose of promoting CIIM's programmes and activities, you are kindly informed that your personal information including current and former participation to programmes, testimonials, full name, position, company and company logo may be used without your prior concent or consultation with you. If you do not wish CIIM to have your details included in our promotional activities, please notify us of your objections by writing to execedu@ciim.ac.cy or to Cyprus International Institute of Management, 21 Akademias Avenue, Aglandjia, P.O. Box 20378, 2151 Nicosia, Cyprus.

We wish to assure all persons interested in our Service that we will not sell, distribute or lease any of your personal information to third parties unless we have your permission or we are required by law. At the same time, we wish everybody know that we are committed to ensuring that access to personal information in our records is completely secured. Therefore, for the purpose of preventing unauthorised access or disclosure of classified information, we have put in place adequately safe physical, electronic and managerial procedures to control all access to our information databases.

2. Registrations

This Service is intended to collect information for your participation in our programmes. However, we cannot guarantee your automatic participation or seat reservation to our programmes, considering that practical limitations may arise. CIIM reserves the right to change or cancel the dates of the programme, without your consent. In the event of cancellation or modification of the time schedule of the programme, it will be our duty to give you adequate notification for the any schedule changes.

3. Tuition and Programme Fees

Tuition is due upon your acceptance by the CIIM into the programme you have applied for. However, prices are subject to change without notice. Furthermore, if you fail to settle your invoice prior the commencement of the programme, CIIM reserves the right to cancel/withdraw your application and refuse your participation. Additionally, if you fail to settle your invoice,  even after the commencement of the programme, CIIM reserves the right to proceed with legal actions for damages.

4. Cancellation of Registration

Cancellations must be received in writing. Cancellations received more than seven (7) days prior to a program’s start date will not incur penalties. On the other hand, for cancellations received less than seven (7) days prior to a program’s start date, you will incur a charge of 100 percent of the full tuition. In this case though, substitutions may be welcomed considering the service capabilities of CIIM. If a participant or a participating company fails to attend the programme they have applied for without any prior notification, even if a withdrawal occurs on or after a program start date, full tuition may be forfeited.

5. Refunds and Transfers of Registrations

Participants who would like to request a full refund for their participation, or need to transfer their participation to another CIIM programme, may be eligible to do so considering that the start date of the original programme is no less than seven (7) days. Requests to refunds received less than seven (7) days prior to the start date of the programme, will be forfeited. However, in this case though, transfers of registrations may be welcomed considering the service capabilities of CIIM. If a participant or a participating company fails to attend the programme they have applied for without any prior notification, even if a withdrawal occurs on or after a program start date, full tuition may be forfeited.

6. HRDA Subsidy

The Human Resource Development Authority (HRDA) provides a subsidy i.e. partial or full tuition coverage, to organisations participating with their employees in the Authority's programmes, only if they can meet the Authority's criteria. In order to confirm your eligibility to participate in the Authority's programmes, we provide you with the Authority's programme form for which you need to return to CIIM fully completed. If for whatever reason, the HRDA refuses to provide a subsidy for your attendance to our programmes, you and your company will be liable to immediately reimburse CIIM with the gross fees, which were supposed to be covered by the HRDA subsidy. If you fail to meet your legal costs to CIIM, we reserve the right to proceed with legal actions for damages.

Additional Policies

1. Termination of Service

We may terminate or suspend access to our Service immediately, without our prior notice or any liability on our part, for any reason whatsoever, if you breach the Terms included in this agreement. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

2. Governing Law

These Terms shall be governed and construed in accordance with the laws of Cyprus, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between CIIM and you regarding our Service, and supersede and replace any prior agreements we might have between CIIM and you regarding the Service.

3. Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. What constitutes a material change will be determined at our sole discretion.

4. Insurance Coverage

CIIM requires that all participants maintain their own insurance for medical care, illness, and injury. CIIM is not responsible for medical expenses incurred while attending a program. Please make sure that any private insurance provides valid coverage in Cyprus.

Contact Us

If you have any questions about these Terms, please feel to contact us using the information below:

Telephone: +35722462246
E-mail: execedu@ciim.ac.cy
*