Innovation in the Customer Servicing Chain for Profitable Growth

For service companies, customer service delivery is the most important function. Yet, most companies often fail to meet customer expectations, or deliver their services without considering the cost in servicing their customer, as well as tending not to recognise the differences among strategic segments.

Dates: 9 & 16 April 2019

Duration: 14 hours +4 hours private company consultation

Innovative Strategic Planning for Smaller Enterprises

In this fiercely competitive arena micro and small sized enterprises, cannot remain content in their niches, as their sustainable business success is under attack.

Dates:  21 & 28 May 2019

Duration: 14 hours +4 hours private company consultation

Innovative Performance Management System for Professional Services

Most professional service organizations do not have a performance management system in place that measures firm productivity across the production, delivery and promotion of services, and identify corrective actions that are required.

Dates: 19 & 26 June 2019

Duration: 14 hours +4 hours private company consultation

* Dates are subject to change.