• Building HPWT

Building and Managing High Performance Work Teams

The course will enhance participants interpersonal problem-solving skills, self-knowledge and gain insight into others. This programme draws on contemporary research to explain the factors that contribute to the formation of High Performance Work Teams.

  • Customer Service

Innovation in the Customer Servicing Chain for Profitable Growth

Learn how to recognize the critical success factors in delivering the customer’s assurance and learn how to incorporate those in the customer service and measure the degree of delivery, and understand how to identify, analyze and prioritize customer segments

  • Strategic Planning SME

Innovative Performance Management System for Professional Services

In order to improve productivity firms must develop an innovative approach to performance management, which helps companies operationalize their strategic priorities. This is not easy and hence innovation is required to deal with organizational constraints

  • People Management

People Management Fundamentals

This program will provide you with the fundamental knowledge and tools to help you manage people at your organization more effectively. Along with the key management skills of motivation, delegation and feedback the programme covers various models of team leadership.