The Retail Academy is designed to provide training for all levels of retail employment. Our integrated training model combines traditional in-class lessons with off-job practical training sessions and on-job coaching to give you the most comprehensive training experience.

We offer a range of training courses, specifically designed for each level of retail employment. Each course provides participants with a combination of hard and soft skills so they can perform technical functions while effectively engage with customers. Each programme can be customized to meet the specific employer and learner context.

Who should attend

The academy provides training programs for every level of retail employment. Whether you’re a sales person or a regional manager, we have courses specifically created to help you improve your job performance and advance your career.

  • Assistant Managers
  • Cashiers
  • Customer Service professionals
  • Department Managers
  • General Managers
  • Regional Managers
  • Sales Associates
  • Sales Managers
  • Store Managers
  • Team Leaders

Learning Outcomes

  • Gain up-to-date knowledge on latest retail insights
  • Creating a better work environment where brand loyalty is fostered
  • Increase employee impact on the customer experience
  • Prepare internal champions from the first level of sales staff
  • Develop internal leaders
  • Accelerate sales people ramp time to productivity
  • Keep customer front and center of the sales training program