Strategies for Improving Productivity in Production, Delivery and Promotion in Professional Service Firms: Developing and Managing of an Innovative Performance System

Registration Deadline: 09 May 2018

Training Dates: 16 & 18 May 2018 plus 4 hours private company consultation

Training Hours: 08:30 - 17:00

Location: CIIM Nicosia ( View Map )

Language of Instruction: English


Most professional service organizations do not have a performance management system in place that measures firm productivity across the production, delivery and promotion of services, and identify corrective actions that are required. As a result, professional service firms cannot identify and improve consistently limiting factors such as unproductive processes, communication break-downs, unmotivated and ill-prepared staff.

In order to improve productivity firms must develop an innovative approach to performance management, which helps companies operationalise their strategic priorities. This is not easy and hence innovation is required to deal with organizational constraints:

  • Find effective ways to cascade the firm’s strategic priorities
  • Focus staff on managing efficiently the customer contact points
  • Make management more productive by providing information and structure around the key operating areas; production, delivery and promotion.
  • Procure data to a single database from where to calculate indicators and produce reports

Given the complexity of these tasks and lack of experience to deal with such issues, training and guidance is needed. This is a very innovative approach to managing productivity as it aligns the whole organization around key productivity goals.

The Strategies for Improving Productivity, is approved as a 'Vital Importance Programme' by the Human Resource Development Authority (HRDA) Cyprus and organisations participating with their employees, who satisfy the HRDA's criteria, are entitled to a full subsidy, thus, may attend this programme without any cost.

This programme includes 14 hours in-class training and a half-day private company consultation.

Key Outcomes

The objective of the two-day training would be to help participants learn, 1) how to set productivity goals 2) how to develop a performance management system that operationalises productivity goals across production, delivery and promotion 3) how to manage through a performance management system.

The specific learning outcomes organised by objective are shown below:

  • Learn the process of developing such a system and the challenges involved
    • Learn how to identify and measure Key Performance Indicators (KPIs) that can enhance productivity across key processes
    • Learn how to identify critical success factors for the company
    • Learn how to create linkage across the organization
    • Learn how to automate data capturing and data presentation to enhance productivity
  • Learn how to improve productivity of the business through a performance management system
    • Learn how to focus staff on company priorities
    • Learn how to build the right culture - around innovation, initiative and continuous improvement
    • Learn how to link with the appraisal system and the budgeting process
  • Think out of the box when dealing with organizational issues such as inhibiting staff behaviours and resource constraints

Designed for

Participants should be managers from all functions, as all managers are concerned with productivity improvements. All managers will contribute in identifying the firm productivity priorities and devising departmental KPIs. 

Topics to be covered

  • Trends in professional service companies and the need for productivity enhancements through innovative performance management
  • PRACTICAL SESSION: Identifying your company’s productivity goals and current measurement
  • The balanced scorecard system as a framework
  • The company’s strategic priorities
  • PRACTICAL SESSION: Company strategic priorities
  • Identifying productivity improvement KPIs
  • Developing a KPI scorecard at corporate level
  • PRACTICAL SESSION: Developing a corporate scorecard for your company
  • KPIs at Departmental Level
  • PRACTICAL SESSION: Cascading KPIs and identifying levels of ownership
  • Aligning staff through the appraisal system
  • Creating the right culture
  • Exercise: Identify KPIs to include in the appraisal
  • Reporting KPIs and taking corrective action
  • Managing data quality
  • Initiating a performance management improvement project

Programme Fee

The programme has been approved by the HRDA (ΑνΑΔ). Organisations registered in Cyprus, who satisfy the HRDA criteria, are entitled to apply for the subsidy and thus participate without any cost, as described below:

Gross Fee (before subsidy): €1,530

HRDA Subsidy: €1,530*

Net Fee (after subsidy): €0*

No VAT is charged due to CIIM’s non-profit status. Fees include tuition, educational materials, lunch, coffee-breaks and refreshments.


To proceed with your registration, please click the button below to apply online. Reservation of seat is subject to availability.

Apply here

Join our Mailing List!

Direct Number:

Contact us


Local: 77772446
International: +35722462246