Management Essentials

Management Essentials


The Management Essentials programme is an all-inclusive management enhancement programme designed to meet the most important needs of today’s managers, supervisors and team leaders.

The approach to learning is highly interactive with a blend of best practices, principles and skills that can be taken back to the job and be immediately applied.

Decision-making exercises, role play and other action-based learning activities are also used to help participants discover more about their own management, teamwork and leadership style.

The trainers bring real world business experience and keep the content pragmatic and current with managerial techniques that respond to today’s work environments.

The Management Essentials programme is also offered as the core educational basis of the CIIM Executive Development Programme (EDP) - a fast-track management development programme.


The modules will be delivered at CIIM Nicosia ( View Map ) as per the following schedule. The training hours for all modules are 08:30 - 17:00.

Effective Communication

22 March 2017, 08:30 - 17:00


In today’s complex and fast changing business environment, effective communication is essential for individual, team and organisational success. The aim of this module is to equip participants with the skills, knowledge and confidence to communicate with consistent and positive impact.


  • Explore different styles of communication and the dynamics emerging from them
  • Listen with integrity and build trust with others
  • Understand where communication can go wrong and know how to put it right
  • Build trusting relationships with colleagues and clients
  • Practice the communication skill set and receive feedback on performance


Introduction of trainer and participants

  • Course and Individual goals
  • The importance of participation

What is Communication

  • Why should I be concerned with communication?
  • Models of communication
  • Understanding why communication can go wrong

The Effective Communicator

  • The importance of non-verbal communication
  • Building rapport, showing empathy and practicing active listening

Individual Differences in Style

  • Self-assessment: What is your style?
  • Understanding different styles and how to work together

Building lasting relationships

  • Motivation
  • Trust
  • Johari Window

Leadership Development

04 & 05 April 2017, 08:30 - 17:00


Being a successful leader demands the effective management of people and organizations. Leaders and managers need to develop the highly valuable skills of managing and understanding people at individual, group and organizational levels. This understanding is essential for managers at all functions and levels in order for them to contribute to their organizations’ objectives and increase their prospects of a successful professional career.


  • Consider key managerial and leadership skills
  • Consider the drivers of individual behaviour that contribute to the development of a motivated, satisfied and productive workforce
  • Examine how to motivate yourself and others
  • Consider how to deliver feedback and difficult messages
  • Design and build high performance teams
  • Learn techniques to coach others
  • Identify your current managerial and leadership skills and identify strengths and opportunities for improvement
  • Identify reasons why people should be led by you
  • Develop an appropriate and realistic action plan for future development



  • Completion of the Work Interests Schedule and Belbin


  • Management and leadership in challenging times
  • Authentic leadership
  • What got you here, won’t get you there – career derailment issues
  • Your leadership network

Motivation and engagement

  • Understanding your own and others’ goals and motives
  • Debrief of the Work Interests Schedule
  • Cross-cultural difference
  • Managerial counseling

Contingency and situational leadership

  • Delegation skills
  • Delivering effective feedback
  • Case studies - changing others’ behaviour
  • Delivering bad news
  • Understanding personal leadership - why should anyone be led by you?
  • Vision and values, situation sensing, being different, sharing a weakness, authentic communication

Structure and balance in teams

  • Forming and reforming teams
  • Team design - debrief of Belbin
  • Delivering bad news
  • Coaching for performance – the GROW model
  • Paired action planning with coaching

Finance and Accounting for Non-Financial Managers

09 & 11 May 2017, 08:30 - 17:00


By understanding financial statements, managers will be able to identify the financial strengths and weaknesses of their own organisation together with other companies in which they may have an interest.

Particularly, possessing the ability to interpret key information contained in the annual financial statements can assist managers to better manage their firm/department, both in a crisis or financial growth.


  • Understand the principles involved in preparing financial statements
  • Interpret and use the information contained in the annual financial statements
  • Understand the budgeting and reporting process
  • Appreciate the limitations of financial statements
  • Master practical tools of financial analysis
  • Comprehend the cost structure and the cost optimization process
  • Identify ways of increasing cash flows



  • The nature of accounting and finance and their role in the management process
  • Communicating financial performance
  • The regulation of accounting information
  • Key financial statements

Understanding the income statement in terms of performance

  • Measuring and reporting overall profitability – P&L account structure
  • Definition of revenue and expenses, profit formula
  • The recognition problem of revenues and expenses, accrual vs. cash basis
  • Current vs. capital expenses
  • Depreciation as a non-cash item, depreciation rules in Cyprus, depreciation - taxes - cash flow dilemma
  • Interpreting the income statement: tracing growth in revenue, costs and income
  • Common-size income statement technique

Understanding the Balance Sheet as a position statement

  • General structure of the Balance Sheet
  • 2 types of assets, 2 types of liabilities, equity
  • Current versus fixed assets
  • Definition of “Capital employed”
  • Interpreting the Balance Sheet with reference to gearing and liquidity

Understanding the Cash Flow statement

  • How much cash does your main business earn? Analysis of operating activities
  • Impact of investing activities
  • Financing activities
  • General format of the Cash Flow statement

Interpretation of financial statements: ratios

  • Types of ratios and principles of Ratio Analysis, vertical vs horizontal analysis
  • Profitability ratios: Margins vs Returns. Key drivers of profitability
  • Solvency ratios
  • Net working capital ratios

Financial planning process

  • Steps of financial planning process
  • Forecasting sales and net income
  • Constant growth planning
  • Budgeting
  • External financing needed EFN/plug
  • Variance analysis. KPIs.

Break-Even Analysis and Cost Optimization

  • Types of costs
  • Fixed costs vs variable costs
  • Practical tool: Cost-Volume-Price (Break-Even) analysis
  • Break-Even point formulas
  • Cost Optimization

Practical examples, cases and illustrations from local and international companies are provided for each topic

Strategic Planning and Competitiveness

21 & 23 June 2017, 08:30 - 17:00


In today’s business world it is of utmost importance that managers understand strategic concepts and be able to contribute to their company’s strategy and competitive analysis. These are not skills that are acquired through everyday work, but rather, by practicing the process and learning how to use strategy tools. Managers should become aware of how to use tools used for strategic analysis and assist their personnel in understanding the strategy development process.


  • Understand strategic concepts
  • Acquire knowledge and tools for developing an effective strategy
  • Understand the process of strategic planning
  • Practice tools to create insight into the industry, markets, the company and the competition
  • Learn how to synthesize insights to come up with strategic options
  • Understand how to successfully implement the company’s strategy



  • What is strategy?
  • How firms gain competitive advantage?
  • The strategy planning process

Industry Analysis

  • PESTEL analysis
  • Industry structure – the five-forces model
  • Sources of Competitive Advantage


  • Identifying trends in your industry

Market Analysis

  • Market segmentation
  • Segment profiling and prioritization


  • Identifying market priorities

Company Analysis

  • Porter’s generic strategies
  • Core Competencies

Competitive Analysis

  • Profiling competitors
  • Competitor mapping


  • Competitor positioning

International Competitiveness

  • Foreign market entry strategies
  • Market Selection
  • Choosing the right entry mode

Strategic Options Selection

  • Identifying strategic options
  • Selecting options


  • Option identification and selection

Strategy Execution and Monitoring

  • Developing the implementation plan
  • Managing execution through Key Performance Indicators


Key Benefits to Organisations

  • Develop the brightest staff into effective, professional managers
  • Enhance your company’s competitiveness and profitability
  • Help your employees to realize their full potential – for themselves and their company
  • Motivate your employees to develop and implement your organisation’s strategy
  • Inspire your employees to devote their talents to your company’s success

Key Benefits to Participants

  • Understand how successful businesses are run from an all-round perspective
  • Gain a broad understanding of managerial concepts and techniques
  • Practice implementing the key functions of a manager through hands-on exercises
  • Develop the ability to engage, recognize and motivate others
  • Examine proven tools to set and manage performance expectations
  • Discover ways to work through difficult conversations and discipline issues
  • Learn to lead effective teams and manage difficult conversations and discipline issues


The programme is designed for professionals seeking to gain effective, practical know-how in areas that are considered essential for today's businesses.

For some it will be an opportunity to gain a broad-based overview of many of the topics covered in an MBA programme, whilst for others it will be a chance to renew their skills and learn new practices.

This training programme is particularly beneficial, but not limited to, the following:

  • Senior managers who need to refresh their knowledge
  • Mid-level and newly appointed managers
  • Supervisors and Team leaders
  • Project leaders
  • Professionals with technical expertise who have been promoted into management or team leadership positions


All CIIM Executive Education programmes are developed and taught by CIIM resident and visiting faculty who are widely recognised as skilled professional trainers with local and international business experience. Through many years of business consulting and teaching experience, CIIM faculty develop innovative long-lasting practical concepts that shape the practice of your daily professional responsibilities. The result is a practical educational experience which is designed to have an immediate effect into your business environment.

Lefki Angeli

Lefki Angeli ( View Bio )

Expertise: Management Development, Coaching, Emotional Intelligence

Trainer of the Effective Communication module


Clive Rubery

Clive Rubery ( View Bio )

Expertise: Team and Individual Leadership Development, Industrial Relations, HR Management

Trainer of the Leading People and Organisations module


Olga Kandinskaia

Olga Kandinskaia ( View Bio )

Expertise: Accounting and Finance, Financial Management, Advanced Corporate Finance, Financial Risk Management

Trainer of the Finance and Accounting for Non-Financial Managers module


Paris Kleanthous

Paris Cleanthous ( View Bio )

Expertise: Strategic Planning and Competitiveness, Strategic Innovation and Marketing, Economics, International Business Development

Trainer of the Strategic Planning and Competitiveness module


Trainer Bio

Lefki is a graduate and former practitioner in sociology and psychology and as such, she has a strong understanding of human behaviour and the motives that drive this.

During her 20+ year professional journey Lefki has worked in an array of fields including primary, secondary and adult education, psychology, sociology, corporate market research and most recently, learning and development.

With an innate passion for human improvement and development, in all the positions Lefki has held, she has actively sought to be involved in, or entirely responsible for the training and development of those around her including colleagues and clients. As a result of this she has extensive experience in the training of business professionals of all levels and across industries and areas of specialty as well as in the teaching and coaching of children, and parents.

During her 15 years training experience, Lefki has taught a vast gamma of subjects primarily within the area of personal and professional development. Some of her most prominent courses include emotional intelligence in the workplace, effective presentation skills in formal and informal settings, effective people management in the office, effective communication at work - from hearing to reflective listening. Other topics also include English as a foreign language and qualitative research.

Trainer Bio

Clive has had over 30 years experience of management development and personnel work in industries such as high technology, engineering, oil and gas, and civil engineering contracting. The companies he has worked for include Rolls Royce and Cementation.

His last position before becoming a full time consultant was as Divisional Personnel Manager for the Civil and Specialist Engineering Division of Trafalgar House. He has line management experience and also wide experience of all aspects of Personnel Management particularly Industrial Relations and Management Development and Training.

Clive has worked extensively overseas predominantly in the USA, the Middle East and continental Europe. His experience extends from an oil field in Wyoming to the shipyards of the Clyde.

At the end of 1985, Clive decided to change his career and work independently. Since then he has tutored, advised and managed a variety of training, management development, coaching and consultancy assignments mainly at senior management level. The countries in which he has operated include the UK & Continental Europe, USA, Australia, Brazil, India, Thailand, Russia, Singapore, Papua New Guinea, Chile and Costa Rica. His clients include Unilever, Philips, Balfour Beatty, Universal Music, Costain, Abbot Laboratories, Atomic Energy Authority, Credit Suisse, Pilkingtons, Bank of Scotland-Ireland, Amcor, Nestle and the Salvation Army.

Since 1986 Clive has been lecturing at London Business School on a part time basis covering a wide variety of executive programmes including ‘Senior Leadership Development’, ‘Interpersonal Skills for Senior Managers’ and the MBA Programme. He is a programme director at the Centre for Management Development at London Business School and a visiting Professor at the Indian School of Business, Hyderabad.

Clive is a Fellow of the Chartered Institute of Personal Development and a Managing Partner in the Partners Groups of Companies.

Trainer Bio

Olga Kandinskaia is Assistant Professor of Finance at CIIM and Director of the postgraduate programme MSc Management. She has over 20 years of local and international experience in business training. She teaches MBA and MSc courses and delivers corporate executive training. In Cyprus, she has recently trained professionals from organisations including Barclays Bank, CYTA, MTN, Confisio Managed Services, C Zackheos Property Valuations, Resolute Asset Management, Shamrock Shipping & Trading, PHC Franchised Restaurants, Hellenic Bank, Four Seasons Hotel and PricewaterhouseCoopers (Cyprus). Her expertise is in the areas of Accounting and Finance, Business Planning, Strategic Investment Decisions, Corporate Finance, and Financial Modeling. Her focus is on interactive, customized and practically relevant learning where theory is applied to real-life cases.

Olga joined CIIM as full time resident faculty in 2011. Prior to that, Olga had taught on MBA programs of the University of Greenwich (UK), the University College Plymouth, St Mark & St John (UK), MGIMO University (Moscow, Russia), Graduate School of International Business of the Academy of National Economy (Moscow, Russia), and as visiting professor at CIIM. Olga has an extensive record of publications which include two books and more than 50 articles in academic and business journals. Her main research and consulting interests cover the areas of strategic investment decisions, business planning, corporate valuations, e-learning and blended learning. Olga’s PhD research (1995) was in the area of financial derivatives as risk management tools. At that time she also had practical experience of working as a futures/derivatives broker.

Olga has demonstrated high evaluation results and excellent teaching skills with the ability to adapt to the competitive international environment. A student’s evaluation comment of her previous seminar with CIIM: “Informative, educational, helpful & enjoyable” (Finance for Non-Financial Managers, Executive Development Seminar for EMED Mining Company, January 2010). Olga’s most recent seminar for the EDP programme in October 2015 got excellent rating from participants.

Trainer Bio

Paris Cleanthous is an Associate Professor of Marketing and Strategy at the Cyprus International Institute of Management (CIIM). Paris is the director of the MBA and MPSM programmes at CIIM.

Prior to his appointment at CIIM, he was an Assistant Professor of Marketing at New York University’s Stern School of Business and a Lecturer at the University of Cyprus. He has also held positions at the International Monetary Fund, KPMG and Korea University.

Paris received his Bachelor of Science in Economics and Mathematics from the University of Michigan, Ann Arbor. He then continued his studies at Yale University where he received his Master of Arts, Master of Philosophy and Doctor of Philosophy in Economics. His fields of teaching and research are strategic innovation, marketing strategy, competitive advertising and market research.

Paris has consultancy experience in start-up business namely in market research, product innovation, new product targeting, positioning and promotion. He also has consultancy experience in governmental and academic forums.


Programme Fee: €1,783

HRDA Subsidy: €833*

Programme Fee after HRDA subsidy: €950*

*This programme has been approved by the HRDA. Organisations participating with their employees, who satisfy the HRDA's criteria, are entitled to the subsidy.

Due to CIIM's non-profit status, no VAT is charged. Fees include tuition, educational material, coffee breaks, refreshments and lunch.

Special Discounts:

  • 10% discount for 3 registered employees attending from the same organisation
  • 15% discount for 4 registered employees attending from the same organisation
  • For larger group bookings from the same organisation please contact us
  • CIIM Students and Alumni who will attend the programme without participating through their organisations will benefit from a 25% discount on the fee before subsidy and can remit their payment in instalments. CIIM Students and Alumni attending as employees of a company and will apply to the subsidy, will benefit from a 15% discount on the net fee of the programme. Please contact us for further information.
  • Unemployed individuals will benefit from a 15% discount on the fee before subsidy and can remit their payment in instalments. Please contact us for further information.

To proceed with your registration, please click the button below to apply online. Reservation of seat is subject to availability.

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