Strategies for Improving Productivity

Strategies for Improving Productivity


Most professional service organizations do not have a performance management system in place that measures firm productivity across the production, delivery and promotion of services, and identify corrective actions that are required. As a result,  firms cannot identify and improve consistently limiting factors such as unproductive processes, communication break-downs, unmotivated and ill-prepared staff.

In order to improve productivity, firms must develop an innovative approach to performance management which helps companies operationalise their strategic priorities.

This is not easy and hence innovation is required to deal with various organizational constraints, including focusing their staff on managing efficiently the customer contact points, make company's management more productive by providing informational and structure around the key operating areas (production, delivery and promotion), and also, procure data to a single database from where to calculate indicators and produce reports.

The Strategies for Improving Productivity programme, is approved as a 'Vital Importance Programme' by the Human Resource Development Authority (HRDA) Cyprus and organisations participating with their employees, who satisfy the HRDA's criteria, are entitled to a full subsidy, thus, may attend this programme without any cost.

This programme includes 14 hours in-class training and a half-day private company consultation.

Date/Time: 14 & 16 June 2017, 08:30 - 17:00

Training Duration: 14 hours in-class training  and 4 hours in-house private consultation

Location: CIIM Nicosia ( View Map )


The two-day in-class training workshop will help you learn how to set productivity goals, how to develop a performance management system that operationalises productivity goals across production, delivery and promotion, and how to manage through a performance management system.

You will practically apply the process of developing such a system, by learning how to identify and measure Key Performance Indicators (KPIs) that can enhance productivity across key processes. You will also gain the knowledge to effectively identify critical success factors for your company, that will allow you to create a linkage across your organisation and automate data capturing and presentation.

Upon completion of the programme, you will know how to improve the productivity of your business through a performance management system, by learning how to focus your staff on your company's priorities.

Build the right culture around innovation, initiative and continuous improvement and effectively link it with your appraisal system and budgeting processes.

This programme includes a half-day in-house private consultation, that will allow your organisation to improve it's conceptual framework, enhance it's abilities to measure performance and manage the organisation's overall system more effectively.

In-class Programme Outline

Trends in professional service companies and the need for productivity enhancements through innovative performance management

  • Current trends that require immediate response
  • Limitations of current measures and systems for performance measurement
  • Areas for adding value
  • Most companies employ financial KPIs – what’s next?

Identifying productivity improvement KPIs

  • What KPIs?
  • Creating performance measures - Lead and lag measures
  • KPI selection criteria
  • Examples of KPIs from each of the four balanced perspectives

PRACTICAL SESSION: Identifying your company’s productivity goals and current measurement

  • What KPIs do you monitor?
  • How it works
  • What changes could improve productivity

The balanced scorecard system as a framework

  • Why this system is suitable
  • How it works
  • Key elements

The company’s strategic priorities and KPI gaps

  • Identifying critical success factors for productivity strategy implementation
  • Developing a set of balanced objectives and causal links
  • A generic model with critical success factors
  • Identifying KPI gaps
  • A case study

PRACTICAL SESSION: Company strategic priorities

  • Identify your company’s strategic priorities
  • Recognize priorities on the strategy map
  • Place the current KPI set on the map and identify gaps


This training programme is designed for managers from all functions, as all managers are concerned with productivity improvements. All managers will contribute in identifying the firm productivity priorities and devising departmental KPIs.


Programme Fee: €1,530

HRDA Subsidy: €1,530*

Programme Fee after HRDA subsidy: €0*

*This programme has been approved by the HRDA. Organisations participating with their employees, who satisfy the HRDA's criteria, are entitled to the subsidy.

Due to CIIM's non-profit status, no VAT is charged. The programme includes educational material, coffee breaks, refreshments and lunch.

To proceed with your registration, please click the button below to apply online. Reservation of seat is subject to availability.

Apply here

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